{"id":5292,"date":"2017-05-30T05:54:35","date_gmt":"2017-05-30T05:54:35","guid":{"rendered":"https:\/\/xelere.com\/?page_id=5292"},"modified":"2025-08-04T20:55:15","modified_gmt":"2025-08-04T20:55:15","slug":"gestion-servicios","status":"publish","type":"page","link":"https:\/\/xelere.com\/en\/gestion-servicios\/","title":{"rendered":"Gesti\u00f3n de Servicios"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; admin_label=&#8221;Banner&#8221; _builder_version=&#8221;4.27.4&#8243; background_enable_image=&#8221;off&#8221; parallax=&#8221;on&#8221; parallax_method=&#8221;off&#8221; background_enable_video_mp4=&#8221;off&#8221; background_video_width=&#8221;1280&#8243; background_video_height=&#8221;720&#8243; width=&#8221;100%&#8221; custom_padding=&#8221;||||false|false&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_slider dot_nav_custom_color=&#8221;#ffffff&#8221; admin_label=&#8221;Fullwidth Slider&#8221; 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custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;50px|40px|50px|40px|true|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;18px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; inline_fonts=&#8221;IBM Plex Sans,IBM Plex Mono&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\" style=\"font-family: 'IBM Plex Sans'; font-weight: normal;\">Dise\u00f1o de flujos de trabajo optimizados<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\" style=\"font-family: 'IBM Plex Sans'; font-weight: normal;\">Implementaci\u00f3n de herramientas ITSM<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\" style=\"font-family: 'IBM Plex Sans'; font-weight: normal;\">Evoluci\u00f3n de procesos actuales<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\" style=\"font-family: 'IBM Plex Sans'; font-weight: normal;\">Gesti\u00f3n de la mejora continua<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\" style=\"font-family: 'IBM Plex Sans'; font-weight: normal;\">Chatbot + IA<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\" style=\"font-family: 'IBM Plex Sans'; font-weight: normal;\">IPaaS (Conectar, automatizar y escalar)<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\" style=\"font-family: 'IBM Plex Sans'; font-weight: normal;\">Definici\u00f3n e implementaci\u00f3n de SLA<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_cta][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; module_class=&#8221; et_pb_row_fullwidth&#8221; _builder_version=&#8221;4.27.4&#8243; background_color=&#8221;rgba(0,0,0,0)&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; max_width_tablet=&#8221;100%&#8221; max_width_phone=&#8221;&#8221; max_width_last_edited=&#8221;on|desktop&#8221; min_height=&#8221;530px&#8221; custom_margin=&#8221;-28px|auto||auto||&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; make_fullwidth=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; 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_builder_version=&#8221;4.27.4&#8243; header_level=&#8221;h4&#8243; header_font=&#8221;|700|||||||&#8221; header_text_align=&#8221;left&#8221; header_font_size=&#8221;39px&#8221; header_line_height=&#8221;1.2em&#8221; body_font_size=&#8221;21px&#8221; body_line_height=&#8221;1.5em&#8221; use_background_color=&#8221;off&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#000000&#8243; text_orientation=&#8221;left&#8221; background_layout=&#8221;light&#8221; min_height=&#8221;564px&#8221; custom_margin=&#8221;-1px|||||&#8221; custom_padding=&#8221;130px|80px|150px|80px|false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;50px|40px|100px|40px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;18px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; inline_fonts=&#8221;IBM Plex Sans&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\" style=\"font-family: 'IBM Plex Sans'; font-weight: normal;\">Identificaci\u00f3n de workflows organizaciones<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\" style=\"font-family: 'IBM Plex Sans'; font-weight: normal;\">Portales de servicios corporativos<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\" style=\"font-family: 'IBM Plex Sans'; font-weight: normal;\">Mesa de servicios no IT<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\" style=\"font-family: 'IBM Plex Sans'; font-weight: normal;\">Automatizaci\u00f3n de workflows<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\" style=\"font-family: 'IBM Plex Sans'; font-weight: normal;\">Definici\u00f3n e implementaci\u00f3n de KPIs<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Digital Service Management (DSM)&#8221; _builder_version=&#8221;4.27.4&#8243; custom_padding=&#8221;0px|0px|0px|0px&#8221; transparent_background=&#8221;off&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; module_class=&#8221; et_pb_row_fullwidth&#8221; _builder_version=&#8221;4.27.4&#8243; background_color=&#8221;rgba(0,0,0,0)&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; max_width_tablet=&#8221;100%&#8221; max_width_phone=&#8221;&#8221; max_width_last_edited=&#8221;on|desktop&#8221; min_height=&#8221;530px&#8221; custom_margin=&#8221;-28px|auto||auto||&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; make_fullwidth=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; background_color=&#8221;#212121&#8243; background_enable_image=&#8221;off&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_cta title=&#8221;Cumplimiento normativo y regulatorio&#8221; button_url=&#8221;https:\/\/xelere.com\/contacto\/&#8221; button_text=&#8221;Contacta a un experto&#8221; admin_label=&#8221;Texto&#8221; _builder_version=&#8221;4.27.4&#8243; header_level=&#8221;h4&#8243; header_font=&#8221;|700|||||||&#8221; header_text_align=&#8221;left&#8221; header_font_size=&#8221;39px&#8221; header_line_height=&#8221;1.2em&#8221; body_font_size=&#8221;21px&#8221; body_line_height=&#8221;1.5em&#8221; use_background_color=&#8221;off&#8221; text_orientation=&#8221;left&#8221; min_height=&#8221;522px&#8221; custom_margin=&#8221;-30px||-27px|||&#8221; custom_padding=&#8221;130px|80px|150px|80px|false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;82px|40px|100px|40px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;18px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; inline_fonts=&#8221;IBM Plex Sans&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\" style=\"font-family: 'IBM Plex Sans'; font-weight: normal;\">An\u00e1lisis de regulaciones y recomendaciones<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\" style=\"font-family: 'IBM Plex Sans'; font-weight: normal;\">Evaluaci\u00f3n del cumplimiento<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span style=\"font-family: 'IBM Plex Sans'; font-weight: normal;\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Acompa\u00f1amiento en la adopci\u00f3n <\/span><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">de procesos<\/span><\/span><\/li>\n<\/ul>\n<p>[\/et_pb_cta][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; 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button_url=&#8221;https:\/\/xelere.com\/contacto\/&#8221; button_text=&#8221;Contacta a un experto&#8221; admin_label=&#8221;Texto&#8221; _builder_version=&#8221;4.27.4&#8243; header_level=&#8221;h4&#8243; header_font=&#8221;|700|||||||&#8221; header_text_align=&#8221;left&#8221; header_font_size=&#8221;39px&#8221; header_line_height=&#8221;1.3em&#8221; body_font_size=&#8221;21px&#8221; body_line_height=&#8221;1.5em&#8221; use_background_color=&#8221;off&#8221; text_orientation=&#8221;left&#8221; min_height=&#8221;522px&#8221; custom_margin=&#8221;-1px||-27px|||&#8221; custom_padding=&#8221;130px|80px|150px|80px|false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;50px|40px|100px|40px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;18px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; inline_fonts=&#8221;IBM Plex Sans&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\" style=\"font-family: 'IBM Plex Sans'; font-weight: normal;\">An\u00e1lisis de regulaciones y recomendaciones<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\" style=\"font-family: 'IBM Plex Sans'; font-weight: normal;\">Evaluaci\u00f3n del cumplimiento<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span style=\"font-family: 'IBM Plex Sans'; font-weight: normal;\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Acompa\u00f1amiento en la adopci\u00f3n <\/span><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">de procesos<\/span><\/span><\/li>\n<\/ul>\n<p>[\/et_pb_cta][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; background_image=&#8221;https:\/\/xelere.com\/wp-content\/uploads\/2020\/10\/queesdigitalworkplacee-1024&#215;609-1.png&#8221; parallax=&#8221;on&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;100px||100px||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;Soluciones ITSM&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0px|0px|0px|0px&#8221; transparent_background=&#8221;off&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; disabled=&#8221;on&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; 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custom_padding_phone=&#8221;100px||100px||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#ffffff&#8221; background_enable_image=&#8221;off&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_cta title=&#8221;Soluciones ITSM&#8221; button_url=&#8221;https:\/\/xelere.com\/contacto\/&#8221; button_text=&#8221;Contacta a un experto&#8221; admin_label=&#8221;Texto&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h4&#8243; header_font=&#8221;|700|||||||&#8221; header_text_align=&#8221;left&#8221; header_font_size=&#8221;39px&#8221; header_line_height=&#8221;1.5em&#8221; body_font_size=&#8221;21px&#8221; body_line_height=&#8221;1.5em&#8221; use_background_color=&#8221;off&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#000000&#8243; text_orientation=&#8221;left&#8221; background_layout=&#8221;light&#8221; min_height=&#8221;564px&#8221; custom_margin=&#8221;-1px|||||&#8221; custom_padding=&#8221;50px|80px|150px|80px|false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;|40px|100px|40px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;16px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Proveemos, configuramos e implementamos soluciones de mesa de ayuda de TI (ITSM) de manera integral, teniendo en cuenta los procesos, las funcionalidades de las herramientas y la formaci\u00f3n de los usuarios, incluimos los m\u00f3dulos de Service Desk (Incidentes, Requerimientos, Problemas, Cambios, CMDB y Niveles de Servicio).<\/span><\/p>\n<p>[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Novedades&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#ffffff&#8221; background_image=&#8221;https:\/\/xelere.com\/wp-content\/uploads\/2020\/10\/ACGGlobal_HeroImage2020_v2.jpg&#8221; parallax=&#8221;on&#8221; min_height=&#8221;831.3px&#8221; custom_margin=&#8221;-9px|||||&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Temas relacionados&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;|600|||||||&#8221; text_font_size=&#8221;30px&#8221; header_font=&#8221;|600|||||||&#8221; header_font_size=&#8221;40px&#8221; background_color=&#8221;rgba(0,0,0,0)&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||||false|false&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Temas relacionados<\/h1>\n<p>[\/et_pb_text][et_pb_post_slider posts_number=&#8221;5&#8243; include_categories=&#8221;79&#8243; image_placement=&#8221;left&#8221; use_bg_overlay=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; body_font_size=&#8221;16px&#8221; background_color=&#8221;rgba(0,0,0,0)&#8221; custom_padding=&#8221;34px||75px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_post_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; 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