{"id":11924,"date":"2022-07-05T22:05:58","date_gmt":"2022-07-05T22:05:58","guid":{"rendered":"https:\/\/xelere.com\/?page_id=11924"},"modified":"2023-02-09T19:39:36","modified_gmt":"2023-02-09T19:39:36","slug":"caso-exito-telecom","status":"publish","type":"page","link":"https:\/\/xelere.com\/en\/caso-exito-telecom\/","title":{"rendered":"Caso \u00e9xito Telecom"},"content":{"rendered":"

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Telecom implementa la soluci\u00f3n IBM Security SOAR como parte del proyecto CybOrg.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/xelere.com\/wp-content\/uploads\/2022\/07\/CDE-Telecom-Xelere-1.pdf” url_new_window=”on” button_text=”Descargar pdf” _builder_version=”4.16″ _module_preset=”default” background_layout=”dark” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_video src=”https:\/\/www.youtube.com\/watch?v=XY1F2bTPJig&t=42s” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_video][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Numeros” _builder_version=”4.16″ custom_padding=”0px|0px|0px|0px” top_divider_height_tablet=”” top_divider_height_phone=”0px” top_divider_height_last_edited=”on|phone” transparent_background=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” module_class=” et_pb_row_fullwidth” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”100%” width_tablet=”100%” width_phone=”” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”” max_width_last_edited=”on|desktop” module_alignment=”center” custom_padding=”0px|0px|0px|0px|false|false” make_fullwidth=”on” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ background_color=”#3729a0″ background_enable_image=”off” custom_padding=”||||false|false” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Pa\u00eds” use_icon=”on” font_icon=”||divi||400″ icon_color=”#FFFFFF” image_icon_background_color=”RGBA(0,0,0,0)” image_icon_width=”48px” _builder_version=”4.16″ _module_preset=”default” header_font=”|600|||||||” header_text_align=”center” header_font_size=”25px” body_font_size=”30px” body_line_height=”1.2em” image_icon_custom_padding=”25px|25px|25px|25px|false|false” text_orientation=”center” background_layout=”dark” custom_margin=”50px|80px|50px|80px|false|false” border_radii_image=”on|100%|100%|100%|100%” border_width_all_image=”3px” border_color_all_image=”#FFFFFF” use_circle=”on” use_circle_border=”on” circle_border_color=”#FFFFFF” circle_color=”RGBA(0,0,0,0)” global_colors_info=”{}” image_icon_background_color__sticky_enabled=”#bd3234″ image_icon_background_color__sticky=”#bd3234″]<\/p>\n

Argentina, Paraguay y Uruguay<\/p>\n

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Telecomunicaciones<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ background_color=”#0c0759″ background_enable_image=”off” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Tama\u00f1o” use_icon=”on” font_icon=”||divi||400″ icon_color=”#FFFFFF” image_icon_background_color=”RGBA(0,0,0,0)” image_icon_width=”48px” _builder_version=”4.16″ _module_preset=”default” header_font=”|600|||||||” header_text_align=”center” header_font_size=”25px” body_font_size=”35px” body_line_height=”1.2em” image_icon_custom_padding=”25px|25px|25px|25px|false|false” text_orientation=”center” background_layout=”dark” custom_margin=”50px|80px|50px|80px|false|false” border_radii_image=”on|100%|100%|100%|100%” border_width_all_image=”3px” border_color_all_image=”#FFFFFF” use_circle=”on” use_circle_border=”on” circle_border_color=”#FFFFFF” circle_color=”RGBA(0,0,0,0)” global_colors_info=”{}” image_icon_background_color__sticky_enabled=”#bd3234″ image_icon_background_color__sticky=”#bd3234″]<\/p>\n

22.5 mil empleados<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Nuestros valores” _builder_version=”4.16″ custom_padding=”0px|0px|0px|0px” transparent_background=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” module_class=” et_pb_row_fullwidth” _builder_version=”4.18.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”100%” width_tablet=”100%” width_phone=”” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”” max_width_last_edited=”on|desktop” custom_padding=”0px|0px|0px|0px|false|false” hover_enabled=”0″ make_fullwidth=”on” collapsed=”off” global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”1_2″ _builder_version=”4.16″ background_color=”#ffffff” background_enable_image=”off” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_cta title=”Informaci\u00f3n general” admin_label=”Texto” _builder_version=”4.16″ header_level=”h4″ header_font=”|700|||||||” header_text_align=”left” header_font_size=”39px” header_line_height=”1.2em” body_font_size=”22px” body_line_height=”1.5em” use_background_color=”off” text_orientation=”left” background_layout=”light” min_height=”564px” min_height_tablet=”” min_height_phone=”” min_height_last_edited=”on|phone” custom_margin=”-1px|||||” custom_padding=”130px|80px|47px|80px|false|false” custom_padding_tablet=”” custom_padding_phone=”50px|40px|50px|40px|false|false” custom_padding_last_edited=”on|phone” header_font_size_tablet=”” header_font_size_phone=”30px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”18px” body_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Telecom S.A. es una compa\u00f1\u00eda de telecomunicaciones que opera en Argentina, Paraguay y Uruguay. Cuenta con 23 mil empleados y brinda conexi\u00f3n a m\u00e1s de 29 millones de personas. Telecom crece constantemente en servicios cada vez m\u00e1s desafiantes en el mundo digital.<\/p>\n

[\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.18.0″ background_image=”https:\/\/xelere.com\/wp-content\/uploads\/2023\/02\/proptech-latam-conection-nota-internet-de-las-cosas-en-la-ciudad-el-camino-hacia-lo-smart.jpg” parallax=”on” custom_padding=”||||false|false” custom_padding_tablet=”” custom_padding_phone=”150px||150px||false|false” custom_padding_last_edited=”on|phone” hover_enabled=”0″ global_colors_info=”{}” custom_padding__hover=”|||” title_text=”proptech-latam-conection-nota-internet-de-las-cosas-en-la-ciudad-el-camino-hacia-lo-smart” sticky_enabled=”0″][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” module_class=” et_pb_row_fullwidth” _builder_version=”4.18.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”100%” width_tablet=”100%” width_phone=”” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”” max_width_last_edited=”on|desktop” custom_padding=”0px|0px|0px|0px|false|false” hover_enabled=”0″ make_fullwidth=”on” collapsed=”off” global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”1_2″ _builder_version=”4.18.0″ background_image=”https:\/\/xelere.com\/wp-content\/uploads\/2023\/02\/5-Types-of-Corporate-Culture-You-Need-To-Be-Aware.jpeg” parallax=”on” custom_padding=”||||false|false” custom_padding_tablet=”” custom_padding_phone=”150px||150px||false|false” custom_padding_last_edited=”on|phone” hover_enabled=”0″ global_colors_info=”{}” custom_padding__hover=”|||” title_text=”5-Types-of-Corporate-Culture-You-Need-To-Be-Aware” sticky_enabled=”0″][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ background_color=”#ffffff” background_enable_image=”off” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_cta title=”Desaf\u00edo” admin_label=”Texto” _builder_version=”4.18.0″ header_level=”h4″ header_font=”|700|||||||” header_text_align=”left” header_font_size=”39px” header_line_height=”1.2em” body_font_size=”22px” body_line_height=”1.5em” use_background_color=”off” text_orientation=”left” background_layout=”light” min_height=”564px” min_height_tablet=”” min_height_phone=”” min_height_last_edited=”on|phone” custom_margin=”-1px|||||” custom_padding=”130px|80px|47px|80px|false|false” custom_padding_tablet=”” custom_padding_phone=”50px|40px|50px|40px|false|false” custom_padding_last_edited=”on|phone” header_font_size_tablet=”” header_font_size_phone=”30px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”18px” body_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Al comienzo de la pandemia, Telecom tuvo que mudar su operatividad a la modalidad virtual, con el 70% de los colaboradores trabajando de forma deslocalizada. Gracias a las inversiones realizadas y el proceso de transformaci\u00f3n digital, logr\u00f3 que cada empleado pueda conectarse desde su hogar para realizar las tareas y la infraestructura de la compa\u00f1\u00eda se vi\u00f3 m\u00e1s expuesta a posibles ataques inform\u00e1ticos.<\/p>\n

Bajo este escenario, el principal reto se centr\u00f3 en reescribir todos los procesos de gesti\u00f3n de ciberseguridad y resoluci\u00f3n de incidentes, modelarlos, documentarlos e implementarlos sobre una soluci\u00f3n que permita una visi\u00f3n integral de la seguridad de la compa\u00f1\u00eda; todo esto bas\u00e1ndose en la automatizaci\u00f3n y orquestaci\u00f3n de los procesos.<\/p>\n

[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Partners” _builder_version=”4.16″ background_color=”#1b1a77″ custom_padding=”||70px|||” custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” transparent_background=”off” padding_mobile=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||2px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Nuestros partners” _builder_version=”4.16″ text_font=”|700|||||||” text_text_color=”#FFFFFF” text_font_size=”20px” header_font=”|700|||||||” header_text_color=”#FFFFFF” header_font_size=”40px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”82.7%” module_alignment=”left” custom_margin=”|50px|-3px|50px|false|false” custom_padding=”||28px|||” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n

Soluci\u00f3n<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” text_font=”||||||||” text_text_color=”#FFFFFF” text_font_size=”22px” text_line_height=”1.5em” global_colors_info=”{}”]<\/p>\n

El objetivo era brindar mejores herramientas para la productividad, eficiencia y coordinaci\u00f3n del equipo de ciberseguridad. Por lo tanto, acompa\u00f1amos a Telecom en la a implementaci\u00f3n de IBM Security SOAR. Esta soluci\u00f3n est\u00e1 dise\u00f1ada para llegar a los beneficios de estandarizar y automatizar la respuesta de los incidentes y de los requerimientos operativos de seguridad, liberar tiempo de los analistas, facilitar la transferencia del conocimiento y disminuir los tiempos de respuesta, que es lo que la empresa necesitaba.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” text_font=”|300|||||||” text_text_color=”#FFFFFF” text_font_size=”22px” text_line_height=”1.5em” global_colors_info=”{}”]<\/p>\n

Para la realizaci\u00f3n de este proyecto se utiliz\u00f3 una metodolog\u00eda de trabajo \u00e1gil para su implementaci\u00f3n y gesti\u00f3n del backlog mediante KanBan. Enfoc\u00e1ndose en dise\u00f1os, desarrollos e implementaciones en sprints iterativos para obtener, r\u00e1pidamente, una entrega de valor, sumado a la captura de nuestra experiencia diaria para generar nuevas mejoras en las futuras versiones o ampliaci\u00f3n del alcance de las funcionalidades de la soluci\u00f3n.<\/p>\n

Los ciclos fueron no mayores a dos meses, donde se dio prioridad a los procesos de incidentes y, posteriormente, la integraci\u00f3n de los procesos operativos para su registraci\u00f3n, orquestaci\u00f3n y automatizaci\u00f3n.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Partners” _builder_version=”4.16″ custom_padding=”||70px|||” custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” transparent_background=”off” padding_mobile=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||2px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Nuestros partners” _builder_version=”4.16″ text_font=”|700|||||||” text_text_color=”#000000″ text_font_size=”20px” header_font=”|700|||||||” header_text_color=”#000000″ header_font_size=”40px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”82.7%” module_alignment=”left” custom_margin=”|50px|-3px|50px|false|false” custom_padding=”||28px|||” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n

Beneficios<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” text_font=”||||||||” text_font_size=”22px” text_line_height=”1.4em” global_colors_info=”{}”]<\/p>\n

\u2022 <\/span>Mejoras del 96% en los tiempos de respuesta ante incidentes.<\/p>\n

\u2022 <\/span>Detecci\u00f3n y bloqueo autom\u00e1tico de los posibles spams.<\/p>\n

\u2022 <\/span>Reducci\u00f3n del 50% en intervenciones efectivas de los colaboradores fuera de horario.<\/p>\n

\u2022 <\/span>Protecci\u00f3n para los usuarios reducida de d\u00edas a horas y en un 80% el equipo dedicado.<\/p>\n

\u2022 <\/span>Inicio de un proceso de re skilling que empoder\u00f3 en un 46% a los equipos de ciberseguridad.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” text_font=”||||||||” text_font_size=”22px” text_line_height=”1.5em” global_colors_info=”{}”]<\/p>\n

\u2022 <\/span> Desarrollo de nuevos playbooks, integraciones y automatizaciones.<\/p>\n

\u2022 <\/span>Integraci\u00f3n de los equipos de trabajo mejorando la calidad de vida de las personas.<\/p>\n

\u2022 <\/span>Gesti\u00f3n de incidentes desde una sola plataforma.<\/p>\n

\u2022 <\/span>Centralizaci\u00f3n del seguimiento de los incidentes.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Socios” _builder_version=”4.16″ background_color=”#ffffff” background_image=”https:\/\/xelere.com\/wp-content\/uploads\/2020\/10\/edificio.jpg” parallax=”on” custom_padding=”||100px|||” collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”60%” custom_padding=”34px||23px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_testimonial author=”Adri\u00e1n Judzik” job_title=”Sr. Manager CyberSecurity ” company_name=”Telecom Argentina” quote_icon_color=”#FFFFFF” quote_icon_background_color=”#000000″ use_icon_font_size=”on” icon_font_size=”40px” _builder_version=”4.18.0″ _module_preset=”default” body_text_align=”center” body_text_color=”#FFFFFF” body_font_size=”22px” author_text_align=”center” author_font_size=”22px” position_font_size=”18px” company_font_size=”18px” background_color=”RGBA(0,0,0,0)” text_orientation=”center” background_layout=”dark” border_width_all=”2px” border_color_all=”rgba(255,255,255,0.95)” global_colors_info=”{}”]<\/p>\n

\u201cA partir de CybOrg y la implementaci\u00f3n de IBM SOAR, desde Telecom logramos disminuir la resoluci\u00f3n de incidentes. Hoy tenemos implementado el 100% de los procesos cr\u00edticos.\u201d<\/p>\n

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Telecom implementa la soluci\u00f3n IBM Security SOAR como parte del proyecto CybOrg.Argentina, Paraguay y UruguayTelecomunicaciones22.5 mil empleadosTelecom S.A. es una compa\u00f1\u00eda de telecomunicaciones que opera en Argentina, Paraguay y Uruguay. Cuenta con 23 mil empleados y brinda conexi\u00f3n a m\u00e1s de 29 millones de personas. Telecom crece constantemente en servicios cada vez m\u00e1s desafiantes en […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-11924","page","type-page","status-publish","hentry"],"yoast_head":"\nCaso \u00e9xito Telecom - Xelere<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/xelere.com\/en\/caso-exito-telecom\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Caso \u00e9xito Telecom - Xelere\" \/>\n<meta property=\"og:description\" content=\"Telecom implementa la soluci\u00f3n IBM Security SOAR como parte del proyecto CybOrg.Argentina, Paraguay y UruguayTelecomunicaciones22.5 mil empleadosTelecom S.A. es una compa\u00f1\u00eda de telecomunicaciones que opera en Argentina, Paraguay y Uruguay. Cuenta con 23 mil empleados y brinda conexi\u00f3n a m\u00e1s de 29 millones de personas. 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